# PandaDoc in February 2021: incidents, uptime and changes

> PandaDoc in February 2021: 7 incidents on its status page (1 major or critical), 99.95% free of major or critical incidents (vendor-reported). From Rewindex’s archive of PandaDoc’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/pandadoc/2021/02
Last updated: 2021-03-01T00:00:00Z

- Incidents posted: 7 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 5, none 1
- Uptime (vendor-reported): 99.95% free of major/critical incidents, 97.72% free of any incident; outage time 18 min, incident time 15 h 16 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2021](https://rewindex.com/company/pandadoc/2021/01.md) · Next: [March 2021](https://rewindex.com/company/pandadoc/2021/03.md) · [All months](https://rewindex.com/company/pandadoc/reports.md) · [PandaDoc](https://rewindex.com/company/pandadoc.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues with opening documents](https://rewindex.com/company/pandadoc/incidents/mhlhsjl2rt6q.md) | major | 2021-02-15 17:31 UTC | 2021-02-15 17:49 UTC | 18 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [PandaDoc Chat support is partially unavailable.](https://rewindex.com/company/pandadoc/incidents/b57tygmxv90l.md) | none | 2021-02-01 11:48 UTC | 2021-02-01 12:39 UTC | 51 min | resolved |
| [Issue with webhooks](https://rewindex.com/company/pandadoc/incidents/lj39113v6w9m.md) | minor | 2021-02-01 15:14 UTC | 2021-02-01 16:17 UTC | 1.1 h | resolved |
| [Problems with the PandaDoc dashboard.](https://rewindex.com/company/pandadoc/incidents/ztlrwdfq1llz.md) | minor | 2021-02-05 17:55 UTC | 2021-02-05 19:30 UTC | 1.6 h | resolved |
| [Issue with email delivery](https://rewindex.com/company/pandadoc/incidents/3bdl8qnm85sd.md) | minor | 2021-02-12 15:27 UTC | 2021-02-12 18:37 UTC | 3.2 h | resolved |
| [Issues with opening documents](https://rewindex.com/company/pandadoc/incidents/mhlhsjl2rt6q.md) | major | 2021-02-15 17:31 UTC | 2021-02-15 17:49 UTC | 18 min | resolved |
| [Issue with webhooks](https://rewindex.com/company/pandadoc/incidents/ntnjs0h7zxw7.md) | minor | 2021-02-18 08:06 UTC | 2021-02-18 08:32 UTC | 26 min | resolved |
| [Issues with Email Delivery](https://rewindex.com/company/pandadoc/incidents/853c7xccxkxd.md) | minor | 2021-02-18 20:36 UTC | 2021-02-19 05:20 UTC | 8.7 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] PandaDoc app database maintenance](https://rewindex.com/company/pandadoc/incidents/lzk3k3kj8nlk.md) | maintenance | 2021-02-06 09:00 UTC | 2021-02-06 10:25 UTC | 1.4 h | resolved |

## Cite this

PandaDoc posted 7 status incidents in February 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/pandadoc/2021/02
- Citation: PandaDoc, “PandaDoc in February 2021” (2021-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/pandadoc/2021/02 (CC BY 4.0).
- Markdown link: `[PandaDoc: PandaDoc in February 2021 (2021-02-01)](https://rewindex.com/company/pandadoc/2021/02)`


---
Canonical: https://rewindex.com/company/pandadoc/2021/02 · Markdown: https://rewindex.com/company/pandadoc/2021/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:05:25.929Z