# PandaDoc in January 2021: incidents, uptime and changes

> PandaDoc in January 2021: 5 incidents on its status page (2 major or critical), 99.26% free of major or critical incidents (vendor-reported). From Rewindex’s archive of PandaDoc’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/pandadoc/2021/01
Last updated: 2021-02-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 2, none 1
- Uptime (vendor-reported): 99.26% free of major/critical incidents, 99.02% free of any incident; outage time 5 h 26 min, incident time 7 h 15 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2020](https://rewindex.com/company/pandadoc/2020/12.md) · Next: [February 2021](https://rewindex.com/company/pandadoc/2021/02.md) · [All months](https://rewindex.com/company/pandadoc/reports.md) · [PandaDoc](https://rewindex.com/company/pandadoc.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [PandaDoc documents cannot be loaded](https://rewindex.com/company/pandadoc/incidents/7l11h5961f0l.md) | major | 2021-01-14 15:11 UTC | 2021-01-14 15:34 UTC | 23 min | resolved |
| [PandaDoc Documents not being delivered](https://rewindex.com/company/pandadoc/incidents/144s28q7ltpn.md) | major | 2021-01-25 11:18 UTC | 2021-01-25 16:21 UTC | 5.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [PandaDoc documents cannot be loaded](https://rewindex.com/company/pandadoc/incidents/7l11h5961f0l.md) | major | 2021-01-14 15:11 UTC | 2021-01-14 15:34 UTC | 23 min | resolved |
| [Pipedrive integration issue](https://rewindex.com/company/pandadoc/incidents/9684bj4k0r5k.md) | none | 2021-01-18 10:16 UTC | 2021-01-18 11:52 UTC | 1.6 h | resolved |
| [Issue with PDF download in PandaDoc](https://rewindex.com/company/pandadoc/incidents/bb4wmvy1ln7g.md) | minor | 2021-01-20 19:03 UTC | 2021-01-20 19:52 UTC | 49 min | resolved |
| [Issue with webhooks](https://rewindex.com/company/pandadoc/incidents/5wqly1jp33kd.md) | minor | 2021-01-22 20:48 UTC | 2021-01-22 21:48 UTC | 1.0 h | resolved |
| [PandaDoc Documents not being delivered](https://rewindex.com/company/pandadoc/incidents/144s28q7ltpn.md) | major | 2021-01-25 11:18 UTC | 2021-01-25 16:21 UTC | 5.0 h | resolved |

## Cite this

PandaDoc posted 5 status incidents in January 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/pandadoc/2021/01
- Citation: PandaDoc, “PandaDoc in January 2021” (2021-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/pandadoc/2021/01 (CC BY 4.0).
- Markdown link: `[PandaDoc: PandaDoc in January 2021 (2021-01-01)](https://rewindex.com/company/pandadoc/2021/01)`


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Canonical: https://rewindex.com/company/pandadoc/2021/01 · Markdown: https://rewindex.com/company/pandadoc/2021/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:07:39.669Z