# OVHcloud: [Global][Collaborative Solutions] - MX Plan incident notification

> OVHcloud status incident “[Global][Collaborative Solutions] - MX Plan incident notification” on 2026-11-07: impact major (vendor’s label), 1.1 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/ovhcloud/incidents/p4cx1y5z4x9q
Last updated: 2026-11-07T15:03:59Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-07 13:48 UTC · Resolved: 2026-11-07 14:54 UTC · Duration: 1.1 h
- Updates: 2 · Affected components: Collaborative solutions \|\| MX Plan - Mail Flow
- [Vendor status page: https://web-cloud.status-ovhcloud.com/incidents/p4cx1y5z4x9q](https://web-cloud.status-ovhcloud.com/incidents/p4cx1y5z4x9q)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)

## Timeline of updates

- **investigating** 2026-11-07 13:48 UTC: We are currently experiencing an incident affecting our MX Plan offering, which is causing temporary availability issues. Please find the details of this incident below : Start time : 07/11/2026 09:00 UTC Impacted Service(s) : Sending and receiving emails on MX Plan is temporarily unavailable. Customers Impact : Customers are temporarily unable to send or receive emails on their MX Plan email accounts. Incoming emails are being queued and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **resolved** 2026-11-07 14:54 UTC: We would like to inform you that the incident affecting our MX Plan offering has now been resolved. Please find the details of this incident below : Start time : 07/11/2026 09:00 UTC End time : 07/11/2026 14:47 UTC Impacted Service(s) : Sending and receiving emails on MX Plan was temporarily unavailable. Customers Impact : Customers were temporarily unable to send or receive emails on their MX Plan email accounts. Incoming emails were queued and have been delivered following the resolution of the incident. Root Cause : This incident was caused by a software issue. We thank you for your understanding and patience throughout this incident.

## Rewindex changes for this incident

- 2026-11-07 13:48 UTC: [Major incident: \[Global\]\[Collaborative Solutions\] - MX Plan incident notification](https://rewindex.com/change/ice52c7ada0d005.md)
- 2026-11-07 15:03 UTC: [Incident updated: \[Global\]\[Collaborative Solutions\] - MX Plan incident notification](https://rewindex.com/change/r47da01efbd88e2.md)

## Cite this

Status incident (vendor impact label: major) posted by OVHcloud, started 2026-11-07 13:48 UTC, resolved after 1.1 h, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/ovhcloud/incidents/p4cx1y5z4x9q
- Citation: OVHcloud, “[Global][Collaborative Solutions] - MX Plan incident notification” (2026-11-07 13:48 UTC). Archived by Rewindex: https://rewindex.com/company/ovhcloud/incidents/p4cx1y5z4x9q (CC BY 4.0).
- Markdown link: `[OVHcloud: GlobalCollaborative Solutions - MX Plan incident notification (2026-11-07)](https://rewindex.com/company/ovhcloud/incidents/p4cx1y5z4x9q)`


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Canonical: https://rewindex.com/company/ovhcloud/incidents/p4cx1y5z4x9q · Markdown: https://rewindex.com/company/ovhcloud/incidents/p4cx1y5z4x9q.md · JSON: https://rewindex.com/api/v1/companies/ovhcloud/incidents/p4cx1y5z4x9q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-07T16:20:16.144Z