# OVHcloud: [RBX/GRA][Collaborative solutions] - EmailPro Incident Notification

> OVHcloud status incident “[RBX/GRA][Collaborative solutions] - EmailPro Incident Notification” on 2026-10-23: impact major (vendor’s label), 0 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/ovhcloud/incidents/7sryg3h4ms4t
Last updated: 2026-10-23T07:47:44Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-23 07:47 UTC · Resolved: 2026-10-23 07:47 UTC · Duration: 0 min
- Updates: 3 · Affected components: Collaborative solutions \|\| EmailPro - Mailbox Access, Collaborative solutions \|\| EmailPro - Mail Flow, Collaborative solutions \|\| EmailPro - Operations
- [Vendor status page: https://web-cloud.status-ovhcloud.com/incidents/7sryg3h4ms4t](https://web-cloud.status-ovhcloud.com/incidents/7sryg3h4ms4t)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)

## Timeline of updates

- **investigating** 2026-10-22 15:59 UTC: We are currently experiencing an ongoing incident which is causing temporary availability issue on EmailPro services. Here are some supplementary details : Start time : 22/10/2026 12:00 UTC Impacted Service(s) : Some EmailPro mailboxes are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their EmailPro mailboxes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **investigating** 2026-10-23 07:20 UTC: Please find an update of this incident below : Update : Some EmailPro mailboxes are progressively becoming accessible again. Ongoing Actions : Our teams are mobilised to restore access to the remaining mailboxes. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **resolved** 2026-10-23 07:47 UTC: We would like to inform you that the incident affecting our EmailPro offering has now been resolved. Please find the details of this incident below : Start time : 22/10/2026 12:00 UTC End time : 23/10/2026 07:46 UTC Impacted Service(s) : Some EmailPro mailboxes were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their EmailPro mailboxes. Root Cause : This incident was caused by a software issue. We thank you for your understanding and patience throughout this incident.

## Rewindex changes for this incident

- 2026-10-23 07:47 UTC: [Major incident: \[RBX/GRA\]\[Collaborative solutions\] - EmailPro Incident Notification](https://rewindex.com/change/i1b301bbac311bd.md)

## Cite this

Status incident (vendor impact label: major) posted by OVHcloud, started 2026-10-23 07:47 UTC, resolved after 0 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/ovhcloud/incidents/7sryg3h4ms4t
- Citation: OVHcloud, “[RBX/GRA][Collaborative solutions] - EmailPro Incident Notification” (2026-10-23 07:47 UTC). Archived by Rewindex: https://rewindex.com/company/ovhcloud/incidents/7sryg3h4ms4t (CC BY 4.0).
- Markdown link: `[OVHcloud: RBX/GRACollaborative solutions - EmailPro Incident Notification (2026-10-23)](https://rewindex.com/company/ovhcloud/incidents/7sryg3h4ms4t)`


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Canonical: https://rewindex.com/company/ovhcloud/incidents/7sryg3h4ms4t · Markdown: https://rewindex.com/company/ovhcloud/incidents/7sryg3h4ms4t.md · JSON: https://rewindex.com/api/v1/companies/ovhcloud/incidents/7sryg3h4ms4t · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T09:49:33.920Z