# OVHcloud: [Global][Collaborative Solutions] - Zimbra incident notification

> OVHcloud status incident “[Global][Collaborative Solutions] - Zimbra incident notification” on 2026-11-13: impact major (vendor’s label), 4.1 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/ovhcloud/incidents/645pfxm2b79d
Last updated: 2026-11-14T04:03:36Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-13 23:57 UTC · Resolved: 2026-11-14 04:02 UTC · Duration: 4.1 h
- Updates: 2 · Affected components: Collaborative solutions \|\| Zimbra - Delivery email, Collaborative solutions \|\| Zimbra - Operations, Collaborative solutions \|\| Zimbra - Web Access
- [Vendor status page: https://web-cloud.status-ovhcloud.com/incidents/645pfxm2b79d](https://web-cloud.status-ovhcloud.com/incidents/645pfxm2b79d)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)

## Timeline of updates

- **investigating** 2026-11-13 23:57 UTC: We are currently experiencing an incident affecting our Collaborative Solutions offering, which is causing temporary availability issues. Please find the details of this incident below : Start time : 13/11/2026 23:32 UTC Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their mailboxes, whether via webmail or an email client, and cannot send or receive emails. Incoming emails are being queued and will be delivered once the incident is resolved. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **resolved** 2026-11-14 04:02 UTC: We would like to inform you that the incident affecting our Collaborative Solutions offering has now been resolved. Please find the details of this incident below : Start time : 13/11/2026 23:32 UTC End time : 14/11/2026 02:52 UTC Impacted Service(s) : Some Zimbra mailboxes were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their mailboxes, whether via webmail or an email client, and could not send or receive emails. Incoming emails were queued and delivered once the incident was resolved. Root Cause : This incident was caused by a hardware issue. We thank you for your understanding and patience throughout this incident.

## Rewindex changes for this incident

- 2026-11-13 23:57 UTC: [Major incident: \[Global\]\[Collaborative Solutions\] - Zimbra incident notification](https://rewindex.com/change/i1f0977c9434bbd.md)
- 2026-11-14 04:03 UTC: [Incident updated: \[Global\]\[Collaborative Solutions\] - Zimbra incident notification](https://rewindex.com/change/r38a8402e22e0c9.md)

## Cite this

Status incident (vendor impact label: major) posted by OVHcloud, started 2026-11-13 23:57 UTC, resolved after 4.1 h, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/ovhcloud/incidents/645pfxm2b79d
- Citation: OVHcloud, “[Global][Collaborative Solutions] - Zimbra incident notification” (2026-11-13 23:57 UTC). Archived by Rewindex: https://rewindex.com/company/ovhcloud/incidents/645pfxm2b79d (CC BY 4.0).
- Markdown link: `[OVHcloud: GlobalCollaborative Solutions - Zimbra incident notification (2026-11-13)](https://rewindex.com/company/ovhcloud/incidents/645pfxm2b79d)`


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Canonical: https://rewindex.com/company/ovhcloud/incidents/645pfxm2b79d · Markdown: https://rewindex.com/company/ovhcloud/incidents/645pfxm2b79d.md · JSON: https://rewindex.com/api/v1/companies/ovhcloud/incidents/645pfxm2b79d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:20:15.034Z