# OVHcloud: [SBG3][Managed VMware vSphere] - Racks S345A01, S345A02 incident notification

> OVHcloud status incident “[SBG3][Managed VMware vSphere] - Racks S345A01, S345A02 incident notification” on 2026-11-13: impact major (vendor’s label), 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/ovhcloud/incidents/08xzsj2by8sl
Last updated: 2026-11-13T22:14:06Z

- Impact (vendor’s label): major
- Status: monitoring · edited after publishing
- Started: 2026-11-13 12:54 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 6 · Affected components: Managed VMware vSphere \|\| SBG - Compute
- [Vendor status page: https://hosted-private-cloud.status-ovhcloud.com/incidents/08xzsj2by8sl](https://hosted-private-cloud.status-ovhcloud.com/incidents/08xzsj2by8sl)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)

## Timeline of updates

- **identified** 2026-11-13 12:54 UTC: We are currently experiencing an incident affecting our Managed VMware vSphere offering in the racks S345A01 and S345A02 in SBG3. The root cause has been identified. Please find the details of this incident below : Start time : 13/11/2026 12:35 UTC Impacted Service(s) : Some hosts in the racks S345A01 and S345A02 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their hosts located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **identified** 2026-11-13 16:01 UTC: We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **identified** 2026-11-13 16:31 UTC _(deleted by the vendor)_: We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **identified** 2026-11-13 19:31 UTC: We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : A significant number of the hosts are operational again. Our technical team is still working on the incident to resolve it as quickly as possible. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **identified** 2026-11-13 21:16 UTC: We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Our technical team is continuing to work on the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- **monitoring** 2026-11-13 22:07 UTC: We would like to inform you that our service has been fully restored as of 13/11/2026 22:04 UTC. Monitoring is still in place to ensure long-term stability. Please find the details of this incident below : Start time : 13/11/2026 12:35 UTC Impacted Service(s) : Some servers in the rack S345A03 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their servers located on the specified rack. Root Cause : This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

## Rewindex changes for this incident

- 2026-11-13 12:54 UTC: [Major incident: \[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification](https://rewindex.com/change/i0cdc4abbc0b865.md)
- 2026-11-13 16:43 UTC: [Incident updated: \[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification](https://rewindex.com/change/r9fc4e4fe7257ca.md)
- 2026-11-13 17:23 UTC: [Incident updated: \[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification](https://rewindex.com/change/r0bff2848c57541.md)
- 2026-11-13 19:33 UTC: [Incident updated: \[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification](https://rewindex.com/change/r7e6baa7b421ee2.md)
- 2026-11-13 21:23 UTC: [Incident updated: \[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification](https://rewindex.com/change/rb5b39f6876e359.md)
- 2026-11-13 22:14 UTC: [Incident updated: \[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification](https://rewindex.com/change/reb334c61e31daf.md)

## Cite this

Status incident (vendor impact label: major) posted by OVHcloud, started 2026-11-13 12:54 UTC, not resolved, 6 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/ovhcloud/incidents/08xzsj2by8sl
- Citation: OVHcloud, “[SBG3][Managed VMware vSphere] - Racks S345A01, S345A02 incident notification” (2026-11-13 12:54 UTC). Archived by Rewindex: https://rewindex.com/company/ovhcloud/incidents/08xzsj2by8sl (CC BY 4.0).
- Markdown link: `[OVHcloud: SBG3Managed VMware vSphere - Racks S345A01, S345A02 incident notification (2026-11-13)](https://rewindex.com/company/ovhcloud/incidents/08xzsj2by8sl)`


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Canonical: https://rewindex.com/company/ovhcloud/incidents/08xzsj2by8sl · Markdown: https://rewindex.com/company/ovhcloud/incidents/08xzsj2by8sl.md · JSON: https://rewindex.com/api/v1/companies/ovhcloud/incidents/08xzsj2by8sl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:38:22.213Z