# Otter.ai: Sitewide outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-14 22:58 UTC · Resolved: 2026-09-14 23:17 UTC · Duration: 19 min
- Updates: 2 · Affected components: Otter Website, Otter Chat, Payments, Otter Pilot, File Importing, Email + Password, Google, Google, Microsoft, Microsoft, Speech Processing, Otter Live Notes, Web Recording, Web Recording via Direct Messaging, Public API
- [Vendor status page: https://status.otter.ai/incidents/01M2H66B41WP9BD849B3D0KJFT](https://status.otter.ai/incidents/01M2H66B41WP9BD849B3D0KJFT)
- [Company: Otter.ai](https://rewindex.com/company/otter-ai.md)

## Summary

Otter.ai reported a critical sitewide outage starting 2026-09-14 22:58 UTC, lasting 19 min and resolving at 2026-09-14 23:17 UTC. At the initial update, users could log in and use Otter but might experience slowness; the final update confirmed systems were fully restored. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-09-14 22:58 UTC: Our team has identified the issue and is working to fully restore services. Users should now be able to log in and use Otter but may experience some slowness.
- **resolved** 2026-09-14 23:17 UTC: Otter systems have been fully restored.

## Rewindex changes for this incident

- 2026-09-14 22:58 UTC: [Critical incident: Sitewide outage](https://rewindex.com/change/i1e2839ced531ce.md)


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Canonical: https://rewindex.com/company/otter-ai/incidents/01M2H66B41WP9BD849B3D0KJFT · Markdown: https://rewindex.com/company/otter-ai/incidents/01M2H66B41WP9BD849B3D0KJFT.md · JSON: https://rewindex.com/api/v1/companies/otter-ai/incidents/01M2H66B41WP9BD849B3D0KJFT · Generated 2026-10-18T10:43:17.632Z