# Otter.ai: Email Delivery Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-28 19:09 UTC · Resolved: 2026-08-28 20:18 UTC · Duration: 1.1 h
- Updates: 2 · Affected components: Otter Website
- [Vendor status page: https://status.otter.ai/incidents/01M14WEA61ETAJXPCG62ZSNEJM](https://status.otter.ai/incidents/01M14WEA61ETAJXPCG62ZSNEJM)
- [Company: Otter.ai](https://rewindex.com/company/otter-ai.md)

## Summary

Otter.ai reported a major outage affecting notification, invite, password reset and payment emails, reminders, and bulk export. It started at 2026-08-28 19:09 UTC and was resolved at 2026-08-28 20:18 UTC, lasting 1 h 8 min; Otter stated that systems were fully restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-28 19:09 UTC: We are currently experiencing an issue with email delivery, including notification emails, invite emails, password reset emails, payment emails and reminders, as well as the bulk export feature.  Our team is aware of the issue and is working to resolve it as soon as possible.
- **resolved** 2026-08-28 20:18 UTC: Otter systems have been fully restored.

## Rewindex changes for this incident

- 2026-08-28 19:09 UTC: [Major incident: Email Delivery Outage](https://rewindex.com/change/i7f83514148aecb.md)


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Canonical: https://rewindex.com/company/otter-ai/incidents/01M14WEA61ETAJXPCG62ZSNEJM · Markdown: https://rewindex.com/company/otter-ai/incidents/01M14WEA61ETAJXPCG62ZSNEJM.md · JSON: https://rewindex.com/api/v1/companies/otter-ai/incidents/01M14WEA61ETAJXPCG62ZSNEJM · Generated 2026-10-18T09:56:04.207Z