# Otter.ai: Delayed Summary and Speaker tagging

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-26 13:46 UTC · Resolved: 2026-08-27 21:24 UTC · Duration: 32 h
- Updates: 4 · Affected components: Otter Chat
- [Vendor status page: https://status.otter.ai/incidents/01M129JYB17DJ86J771S04YXBK](https://status.otter.ai/incidents/01M129JYB17DJ86J771S04YXBK)
- [Company: Otter.ai](https://rewindex.com/company/otter-ai.md)

## Summary

Otter.ai reported a major incident delaying Summary and Speaker tagging and also impacting Otter Chat. It started at 2026-08-26 13:46 UTC and lasted 31 h 38 min, resolving at 2026-08-27 21:24 UTC when Otter said its systems were fully restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-27 19:01 UTC: We are currently experiencing a delay in Summary and Speaker tagging. Otter Chat is also impacted as a result. Our team is aware and working on a solution as soon as possible.
- **investigating** 2026-08-27 20:06 UTC: We are currently experiencing a delay in Summary and Speaker tagging. Otter Chat is also impacted as a result. Our team is aware and working on a solution as soon as possible.
- **resolved** 2026-08-27 21:24 UTC: Otter systems have been fully restored.
- **resolved** 2026-08-27 21:24 UTC: Otter systems have been fully restored.

## Rewindex changes for this incident

- 2026-08-26 13:46 UTC: [Major incident: Delayed Summary and Speaker tagging](https://rewindex.com/change/i20d71acedfe3f5.md)


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Canonical: https://rewindex.com/company/otter-ai/incidents/01M129JYB17DJ86J771S04YXBK · Markdown: https://rewindex.com/company/otter-ai/incidents/01M129JYB17DJ86J771S04YXBK.md · JSON: https://rewindex.com/api/v1/companies/otter-ai/incidents/01M129JYB17DJ86J771S04YXBK · Generated 2026-10-18T10:46:15.326Z