# Otter.ai

- Domain: otter.ai · Category: ai
- Status page: https://status.otter.ai (polled every 10 minutes; now operational)
- Incidents archived: 4 (4 major/critical, 0 maintenances), history since 2026-08-26
- Last 90 days: 4 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2026 | 4 | 4 | 0 | 9.6 h |

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-09-14 22:58 UTC | [Critical incident: Sitewide outage](https://rewindex.com/change/i1e2839ced531ce.md) | Otter.ai reported a critical sitewide outage starting 2026-09-14 22:58 UTC, lasting 19 min and resolving at 2026-09-14 23:17 UTC. At the initial update, users could log in and use Otter but might experience slowness; the final update confirmed systems were fully restored. |
| 2026-09-07 22:51 UTC | [Major incident: Issues joining Microsoft Teams meetings](https://rewindex.com/change/i1758774292bc88.md) | Otter.ai reported a major incident affecting Otter joining Microsoft Teams meetings for some customers, starting 2026-09-07 22:51 UTC and resolved 2026-09-08 16:55 UTC, lasting 18 h 4 min. Otter deployed a fix and confirmed successful joining was restored. |
| 2026-08-28 19:09 UTC | [Major incident: Email Delivery Outage](https://rewindex.com/change/i7f83514148aecb.md) | Otter.ai reported a major outage affecting notification, invite, password reset and payment emails, reminders, and bulk export. It started at 2026-08-28 19:09 UTC and was resolved at 2026-08-28 20:18 UTC, lasting 1 h 8 min; Otter stated that systems were fully restored. |
| 2026-08-26 13:46 UTC | [Major incident: Delayed Summary and Speaker tagging](https://rewindex.com/change/i20d71acedfe3f5.md) | Otter.ai reported a major incident delaying Summary and Speaker tagging and also impacting Otter Chat. It started at 2026-08-26 13:46 UTC and lasted 31 h 38 min, resolving at 2026-08-27 21:24 UTC when Otter said its systems were fully restored. |

Full timeline: [Otter.ai changes](https://rewindex.com/company/otter-ai/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://otter.ai/privacy](https://otter.ai/privacy) | 1 | 2026-10-17 |  |
| Subprocessors | [https://otter.ai/legal/subprocessors](https://otter.ai/legal/subprocessors) | 1 |  |  |
| Terms of service | [https://otter.ai/terms](https://otter.ai/terms) | 1 | 2026-10-17 |  |
| Pricing | [https://otter.ai/pricing](https://otter.ai/pricing) | 1 | 2026-10-17 |  |
| Trust / security | [https://otter.ai/trust](https://otter.ai/trust) | 2 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 4 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-09-14 22:58 UTC | [Sitewide outage](https://status.otter.ai/incidents/01M2H66B41WP9BD849B3D0KJFT) | critical | 19 min |  |
| 2026-09-07 22:51 UTC | [Issues joining Microsoft Teams meetings](https://status.otter.ai/incidents/01M1Z13P4YBQ09009NX31JQKW0) | major | 18 h |  |
| 2026-08-28 19:09 UTC | [Email Delivery Outage](https://status.otter.ai/incidents/01M14WEA61ETAJXPCG62ZSNEJM) | major | 1.1 h |  |
| 2026-08-26 13:46 UTC | [Delayed Summary and Speaker tagging](https://status.otter.ai/incidents/01M129JYB17DJ86J771S04YXBK) | major | 32 h |  |


## Charts

### Chart data: Otter.ai status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2026 | 4 | 4 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2026-08 | major | 2 |
| 2026-09 | critical | 1 |
| 2026-09 | major | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Subprocessors | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Terms of service | baseline |

---
Canonical: https://rewindex.com/company/otter-ai · Markdown: https://rewindex.com/company/otter-ai.md · JSON: https://rewindex.com/api/v1/companies/otter-ai · Generated 2026-10-18T00:39:25.585Z