# Orb: Event processing delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-29 12:21 UTC · Resolved: 2025-10-29 14:03 UTC · Duration: 1.7 h
- Updates: 4 · Affected components: Invoicing, Real-time alerting
- [Vendor status page: https://stspg.io/x1q0w27b8ks5](https://stspg.io/x1q0w27b8ks5)
- [Company: Orb](https://rewindex.com/company/orb.md)

## Timeline of updates

- **identified** 2025-10-29 12:21 UTC: We have identified and are actively fixing an issue with usage processing for a subset of data, affecting alerting and usage-based invoice issuance. APIs and data ingestion remains operational.
- **monitoring** 2025-10-29 13:25 UTC: A fix has been implemented, and most processing has recovered. We're working to restore usage-based invoicing for affected customers.
- **monitoring** 2025-10-29 13:45 UTC: We are continuing to monitor for any further issues. Invoicing has been re-enabled.
- **resolved** 2025-10-29 14:03 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-29 12:21 UTC: [Major incident: Event processing delays](https://rewindex.com/change/i7fc37c6c1e8991.md)


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Canonical: https://rewindex.com/company/orb/incidents/r17948xpwzd0 · Markdown: https://rewindex.com/company/orb/incidents/r17948xpwzd0.md · JSON: https://rewindex.com/api/v1/companies/orb/incidents/r17948xpwzd0 · Generated 2026-10-20T01:31:01.911Z