# Orb: Elevated API timeouts on pending subscription changes endpoints

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-07 13:04 UTC · Resolved: 2026-03-07 13:56 UTC · Duration: 52 min
- Updates: 2 · Affected components: Analytics, API - Analytics, API - Reads, Reads, API - Writes, Writes
- [Vendor status page: https://stspg.io/hmyt2m3mphk9](https://stspg.io/hmyt2m3mphk9)
- [Company: Orb](https://rewindex.com/company/orb.md)

## Timeline of updates

- **monitoring** 2026-03-07 13:04 UTC: Following a deployment at 5:40 UTC, the Orb API started experience elevated timeouts for applying and cancelling subscription pending changes. We have rolled back and errors have subsided fully as of 12:55 UTC, and we are continuing to monitor.
- **resolved** 2026-03-07 13:56 UTC: We identified the root cause to be a new query that was introduced. API traffic to the affected endpoints has been healthy since the rollback at 12:55 UTC.


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Canonical: https://rewindex.com/company/orb/incidents/nw8vwjp1px2c · Markdown: https://rewindex.com/company/orb/incidents/nw8vwjp1px2c.md · JSON: https://rewindex.com/api/v1/companies/orb/incidents/nw8vwjp1px2c · Generated 2026-10-20T00:05:15.708Z