# Orb: Potential delays in "Usage Patterns and Balance Events" webhooks

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-01-05 19:09 UTC · Resolved: 2025-01-05 20:01 UTC · Duration: 52 min
- Updates: 2 · Affected components: Webhooks
- [Vendor status page: https://stspg.io/nyxbrzwyg4fl](https://stspg.io/nyxbrzwyg4fl)
- [Company: Orb](https://rewindex.com/company/orb.md)

## Timeline of updates

- **monitoring** 2025-01-05 19:09 UTC: We have detected and are working to resolve delays for some customers for the following webhooks: - subscription.usage\_exceeded - subscription.cost\_exceeded - customer.credit\_balance\_depleted - customer.credit\_balance\_dropped - customer.credit\_balance\_recovered The underlying issue has been resolved and our systems are working to return our webhook latency back to normal. We expect a full recover within the next few hours.
- **resolved** 2025-01-05 20:01 UTC: Webhooks latencies have returned to normal levels for all webhooks.


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Canonical: https://rewindex.com/company/orb/incidents/13w09ls2c824 · Markdown: https://rewindex.com/company/orb/incidents/13w09ls2c824.md · JSON: https://rewindex.com/api/v1/companies/orb/incidents/13w09ls2c824 · Generated 2026-10-20T00:02:30.134Z