# Optimizely: Optimizely E-Mail Support Outage

> Optimizely status incident “Optimizely E-Mail Support Outage” on 2026-11-12: impact critical (vendor’s label), 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/optimizely/incidents/tqxhsz25z80g
Last updated: 2026-11-13T01:23:48Z

- Impact (vendor’s label): critical
- Status: investigating · edited after publishing
- Started: 2026-11-12 22:15 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: E-mail, Optimizely Support - E-mail
- [Vendor status page: https://status.optimizely.com/incidents/tqxhsz25z80g](https://status.optimizely.com/incidents/tqxhsz25z80g)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Timeline of updates

- **investigating** 2026-11-12 22:15 UTC: We are aware of a global outage affecting Microsoft 365 services, including email. As a result, support requests sent to Optimizely by email may be delayed or may not be delivered until Microsoft resolves the issue. Phone and the support portal are not affected and remain fully available. If your request is urgent, please contact us through one of those channels. If you emailed us during this outage, please resubmit your request through the support portal so we don't miss it. We will post updates here as more information becomes available.
- **investigating** 2026-11-13 01:22 UTC: The incident remains ongoing at this time. We are continuing to monitor the situation with our vendor very closely.

## Rewindex changes for this incident

- 2026-11-12 22:15 UTC: [Critical incident: Optimizely E-Mail Support Outage](https://rewindex.com/change/id91b690badeb20.md)
- 2026-11-13 01:23 UTC: [Incident updated: Optimizely E-Mail Support Outage](https://rewindex.com/change/rb3178d79a03b4f.md)

## Cite this

Status incident (vendor impact label: critical) posted by Optimizely, started 2026-11-12 22:15 UTC, not resolved, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/optimizely/incidents/tqxhsz25z80g
- Citation: Optimizely, “Optimizely E-Mail Support Outage” (2026-11-12 22:15 UTC). Archived by Rewindex: https://rewindex.com/company/optimizely/incidents/tqxhsz25z80g (CC BY 4.0).
- Markdown link: `[Optimizely: Optimizely E-Mail Support Outage (2026-11-12)](https://rewindex.com/company/optimizely/incidents/tqxhsz25z80g)`


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Canonical: https://rewindex.com/company/optimizely/incidents/tqxhsz25z80g · Markdown: https://rewindex.com/company/optimizely/incidents/tqxhsz25z80g.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/tqxhsz25z80g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T01:45:30.396Z