# Optimizely: Issue Opening Support Tickets by Email

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-05-26 13:07 UTC · Resolved: 2021-05-26 16:39 UTC · Duration: 3.5 h
- Updates: 1
- [Vendor status page: https://status.optimizely.com/incidents/mp1mgsd1styx](https://status.optimizely.com/incidents/mp1mgsd1styx)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Timeline of updates

- **resolved** 2021-05-26 16:39 UTC: The incident has been resolved. Optimizely is reviewing emails sent during the issue's duration to ensure they are properly routed and handled.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/optimizely/incidents/mp1mgsd1styx · Markdown: https://rewindex.com/company/optimizely/incidents/mp1mgsd1styx.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/mp1mgsd1styx · Generated 2026-10-18T09:34:47.271Z