# Optimizely: Campaign: Degraded performance for sending emails

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-04 13:11 UTC · Resolved: 2026-08-04 17:32 UTC · Duration: 4.3 h
- Updates: 4 · Affected components: Campaign (Omnichannel Marketing Solution) - EMEA Region - E-mail dispatch, E-mail dispatch
- [Vendor status page: https://stspg.io/r5vrssk0ql9d](https://stspg.io/r5vrssk0ql9d)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Timeline of updates

- **investigating** 2026-08-04 13:11 UTC: We are currently investigating an issue with degraded performance for email dispatch.
- **investigating** 2026-08-04 13:27 UTC: The problem has been identified and a partial workaround has been applied. We are still working on a full solution.
- **monitoring** 2026-08-04 16:08 UTC: The problem has been resolved. Unfortunately the Online Versions were impacted between 17:30 and 18:00 CEST as well. We are now monitoring the system.
- **resolved** 2026-08-04 17:32 UTC: No further problems have been observed.


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Canonical: https://rewindex.com/company/optimizely/incidents/kzcn0j0nypyg · Markdown: https://rewindex.com/company/optimizely/incidents/kzcn0j0nypyg.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/kzcn0j0nypyg · Generated 2026-10-18T10:27:05.210Z