# Optimizely: Login results in 429 error

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-23 15:26 UTC · Resolved: 2026-07-23 18:41 UTC · Duration: 3.3 h
- Updates: 3 · Affected components: General - Optimizely Identity, Optimizely Identity
- [Vendor status page: https://stspg.io/g9fbzn9rhk2s](https://stspg.io/g9fbzn9rhk2s)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Summary

Optimizely reported a major outage in which login returned 429 errors, affecting access to some products through Optimizely Identity. It started at 2026-07-23 15:26 UTC and was resolved at 2026-07-23 18:41 UTC, lasting 3 h 15 min; Optimizely attributed it to a disruption with its identity provider, Okta. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-23 15:26 UTC: We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta). We're engaged with Okta support and working to restore service. Updates to follow as soon as possible.
- **identified** 2026-07-23 17:51 UTC: We have identified an issue stemming from a disruption with our identity provider. We are seeing some improvement as we work to mitigate the problem and we continue to work with them on a full resolution.
- **resolved** 2026-07-23 18:41 UTC: The disruption with our identify provider has been resolved. Thank you for your patience with this issue.

## Rewindex changes for this incident

- 2026-07-23 15:26 UTC: [Major incident: Login results in 429 error](https://rewindex.com/change/ia97fdb160f17b0.md)


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Canonical: https://rewindex.com/company/optimizely/incidents/h57yx58h86ff · Markdown: https://rewindex.com/company/optimizely/incidents/h57yx58h86ff.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/h57yx58h86ff · Generated 2026-10-18T10:29:15.106Z