# Optimizely: DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-12 14:50 UTC · Resolved: 2026-06-12 15:40 UTC · Duration: 50 min
- Updates: 5 · Affected components: Digital Experience Cloud Service - Management Portal, Configured Commerce – EMEA Region, Configured Commerce – NA Region, Configured Commerce – APAC Region
- [Vendor status page: https://stspg.io/l0l09lvp1r0z](https://stspg.io/l0l09lvp1r0z)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Part of an outage event

- [Meta outage, Jun 12, 2026: 14 vendors, 14 incidents](https://rewindex.com/events/2026-06-12-meta)
- This incident started in the same window without naming Meta (timing only, not evidence of a link). (timing only, posted +55 min vs the first vendor naming Meta)

```mermaid
flowchart LR
  root["Meta<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>8 vendors, 7 blamed Meta<br/>Twilio, Sprout Social, Vonage, Hootsuite +4"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 3 blamed Meta<br/>BigCommerce, Braze, Iterable, Plivo"]:::blames
  root --> h4
  me["Optimizely (this incident)<br/>posted +55 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2026-06-12 14:50 UTC: We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
- **identified** 2026-06-12 15:03 UTC: Our vendor has confirmed the issue has been identified and a fix is being implemented.
- **monitoring** 2026-06-12 15:09 UTC: Our vendor has confirmed that a fix has been implemented and they are monitoring the results. We will continue to monitor the situation closely.
- **monitoring** 2026-06-12 15:24 UTC: System performance should be restored but we will continue to monitor closely.
- **resolved** 2026-06-12 15:40 UTC: Our vendor has confirmed this issue has been resolved


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Canonical: https://rewindex.com/company/optimizely/incidents/cnbpkyk8v4bv · Markdown: https://rewindex.com/company/optimizely/incidents/cnbpkyk8v4bv.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/cnbpkyk8v4bv · Generated 2026-10-20T00:49:31.256Z