# Optimizely: Search and Navigation US West - Unstable service performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-04 14:04 UTC · Resolved: 2026-03-04 17:19 UTC · Duration: 3.3 h
- Updates: 3 · Affected components: Search and Navigation - NA Region - US West, US West
- [Vendor status page: https://stspg.io/sd9yf8jvfjwd](https://stspg.io/sd9yf8jvfjwd)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Timeline of updates

- **identified** 2026-03-04 14:04 UTC: We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests. We will post additional updates hourly or when we have information available. Thank you for your patience.
- **monitoring** 2026-03-04 14:32 UTC: The issue have been fixed. We identified it was a minor subset of customers impacted. We continue to monitor the service.
- **resolved** 2026-03-04 17:19 UTC: Resolved.  No further impacts have been observed, and all systems remain nominal.


---
Canonical: https://rewindex.com/company/optimizely/incidents/9sb1dhbjyn1s · Markdown: https://rewindex.com/company/optimizely/incidents/9sb1dhbjyn1s.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/9sb1dhbjyn1s · Generated 2026-10-18T11:26:10.610Z