# Optimizely: Search and Navigation US West - Degraded service performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-09 18:39 UTC · Resolved: 2026-07-09 20:38 UTC · Duration: 2.0 h
- Updates: 3 · Affected components: Search and Navigation - NA Region - US West, US West
- [Vendor status page: https://stspg.io/17g9t1009ykp](https://stspg.io/17g9t1009ykp)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Timeline of updates

- **investigating** 2026-07-09 18:39 UTC: We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US West region. A subset of clients will be experiencing high latency or 5xx-errors and failed requests. We will continue to provide updates as they become available. Thank you for your patience.
- **identified** 2026-07-09 19:03 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-07-09 20:38 UTC: The incident has been resolved as the service has fully recovered and is stable.


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Canonical: https://rewindex.com/company/optimizely/incidents/8w7n1010r2mt · Markdown: https://rewindex.com/company/optimizely/incidents/8w7n1010r2mt.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/8w7n1010r2mt · Generated 2026-10-18T09:35:12.703Z