# Optimizely: Configured Commerce - Degradation of sandbox environments in US region

> Optimizely status incident “Configured Commerce - Degradation of sandbox environments in US region” on 2024-08-30: impact minor (vendor’s label), 24 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/optimizely/incidents/7wd21gg2k5bk
Last updated: 2024-09-23T13:29:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-08-30 15:05 UTC · Resolved: 2024-09-23 13:29 UTC · Duration: 24 d
- Updates: 1
- [Vendor status page: https://status.optimizely.com/incidents/7wd21gg2k5bk](https://status.optimizely.com/incidents/7wd21gg2k5bk)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Timeline of updates

- **resolved** 2024-09-23 13:29 UTC: We are resolving this issue as it has been successfully mitigated for the vast majority of clients. While we are seeing the normal background rate for sporadic DNS resolution failures, it is still possible for a very limited subset of clients to experience occasional impacts in the sandbox environment until we fully implement necessary infrastructure configuration changes. In the meantime, we have a workaround in place, and we are also working with our third-party supplier to obtain an RCA for additional context surrounding this incident.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Optimizely, started 2024-08-30 15:05 UTC, resolved after 24 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/optimizely/incidents/7wd21gg2k5bk
- Citation: Optimizely, “Configured Commerce - Degradation of sandbox environments in US region” (2024-08-30 15:05 UTC). Archived by Rewindex: https://rewindex.com/company/optimizely/incidents/7wd21gg2k5bk (CC BY 4.0).
- Markdown link: `[Optimizely: Configured Commerce - Degradation of sandbox environments in US region (2024-08-30)](https://rewindex.com/company/optimizely/incidents/7wd21gg2k5bk)`


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Canonical: https://rewindex.com/company/optimizely/incidents/7wd21gg2k5bk · Markdown: https://rewindex.com/company/optimizely/incidents/7wd21gg2k5bk.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/7wd21gg2k5bk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:14:54.007Z