# Optimizely: Optimizely Campaign: Slow response times for some users for Campaign user interface

> Optimizely status incident “Optimizely Campaign: Slow response times for some users for Campaign user interface” on 2022-08-23: impact minor (vendor’s label), 3.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/optimizely/incidents/12t302ysgz3y
Last updated: 2022-08-23T12:56:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-08-23 09:23 UTC · Resolved: 2022-08-23 12:56 UTC · Duration: 3.5 h
- Updates: 1
- [Vendor status page: https://status.optimizely.com/incidents/12t302ysgz3y](https://status.optimizely.com/incidents/12t302ysgz3y)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Timeline of updates

- **resolved** 2022-08-23 12:56 UTC: Our investigation showed that all our services are and have been fully operational. The slow response times reported by some customers are very likely caused by a degraded service of one (or a few) internet service providers. From what we've seen there are (and have been) packet losses for requests of users that have the Deutsche Telekom as their internet service provider. We are in intensive contact with our internet service provider Telekom as well as with the service provider of the affected data center to support them in problem analysis.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Optimizely, started 2022-08-23 09:23 UTC, resolved after 3.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/optimizely/incidents/12t302ysgz3y
- Citation: Optimizely, “Optimizely Campaign: Slow response times for some users for Campaign user interface” (2022-08-23 09:23 UTC). Archived by Rewindex: https://rewindex.com/company/optimizely/incidents/12t302ysgz3y (CC BY 4.0).
- Markdown link: `[Optimizely: Optimizely Campaign: Slow response times for some users for Campaign user interface (2022-08-23)](https://rewindex.com/company/optimizely/incidents/12t302ysgz3y)`


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Canonical: https://rewindex.com/company/optimizely/incidents/12t302ysgz3y · Markdown: https://rewindex.com/company/optimizely/incidents/12t302ysgz3y.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/12t302ysgz3y · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:40:39.645Z