# Opsgenie: Authentication failures impacting multiple Atlassian Cloud products

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-05-31 05:30 UTC · Resolved: 2021-05-31 05:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://opsgenie.status.atlassian.com/incidents/zn82h9dklt74](https://opsgenie.status.atlassian.com/incidents/zn82h9dklt74)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Timeline of updates

- **resolved** 2021-05-31 05:30 UTC: On May 31, 2021, between 5:43 AM and 7:05 AM UTC, a number of Jira Software, Jira Service Management, Jira Work Management, Confluence, Bitbucket, Trello, Opsgenie and Statuspage customers were unable to login into their Atlassian accounts. Additionally, Jira Service Management customer accounts could not login to the Customer portal during that period. The event was triggered by an outage in one of Atlassian’s 3rd party authentication providers. Atlassian detected the incident within four minutes by our automated monitoring systems. We then mitigated the issue by disabling the problematic feature with our third party provider, and followed that with a fix deployed by our third party provider. These mitigations put our systems in a known good state. The total time to resolution was about 1 hour and 22 minutes.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/opsgenie/incidents/zn82h9dklt74 · Markdown: https://rewindex.com/company/opsgenie/incidents/zn82h9dklt74.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/zn82h9dklt74 · Generated 2026-10-18T12:32:22.918Z