# Opsgenie: EU OpsGenie API calls having intermittent routing issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-03-05 06:34 UTC · Resolved: 2025-03-05 07:24 UTC · Duration: 50 min
- Updates: 2 · Affected components: Alert Flow, EU - Alert Flow
- [Vendor status page: https://stspg.io/vcx8w5cg1kxf](https://stspg.io/vcx8w5cg1kxf)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Summary

Opsgenie reported a major degradation: some calls to api.opsgenie.com/eu intermittently returned 404 errors ('no Route matched with those values'). It started at 2025-03-05 06:34 UTC and was resolved at 2025-03-05 07:24 UTC, lasting 50 min; api.eu.opsgenie.com and api.opsgenie.com (without /eu) were unaffected. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-03-05 06:34 UTC: We are aware of an issue where some API calls configured to use api.opsgenie.com/eu are intermittently returning a 404 error with the message 'no Route matched with those values'. API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) are not affected.  Our team is investigating this issue.
- **resolved** 2025-03-05 07:24 UTC: Issues where some API calls configured to use api.opsgenie.com/eu were intermittently returning a 404 error with the message 'no Route matched with those values' should now be resolved. API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) were not affected at this time.

## Rewindex changes for this incident

- 2025-03-05 06:34 UTC: [Major incident: EU OpsGenie API calls having intermittent routing issues](https://rewindex.com/change/ie0e2a61ae8fa49.md)


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Canonical: https://rewindex.com/company/opsgenie/incidents/yd21dk9stt9l · Markdown: https://rewindex.com/company/opsgenie/incidents/yd21dk9stt9l.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/yd21dk9stt9l · Generated 2026-10-18T10:40:10.979Z