# Opsgenie: API v1 outage and degraded performance on outgoing integrations

> Opsgenie status incident “API v1 outage and degraded performance on outgoing integrations” on 2018-02-21: impact minor (vendor’s label), 21 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/opsgenie/incidents/xm97mcnm1tg0
Last updated: 2018-02-22T12:35:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-02-21 15:35 UTC · Resolved: 2018-02-22 12:35 UTC · Duration: 21 h
- Updates: 1
- [Vendor status page: https://opsgenie.status.atlassian.com/incidents/xm97mcnm1tg0](https://opsgenie.status.atlassian.com/incidents/xm97mcnm1tg0)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Timeline of updates

- **resolved** 2018-02-22 12:35 UTC: We sent an library upgrade to backend services at 14:44 UTC, during blue-green deploy phase everything seemed OK. When we shut down old instances transaction durations started to increase. We understood that the problem was in the caching layer. Revert decision made at 15:45 UTC, but a bug in deployment automation prevented us to solve the problem immediately. We started to revert instances manually. Between 16:28 UTC and 16:42 UTC backend services receiving API v1 requests, fully went down. Also we experienced delays at outgoing integrations up to 20 minutes. API v2 and alerting / notification flows were functional during the incident. A detailed post-mortem will be published later on.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Opsgenie, started 2018-02-21 15:35 UTC, resolved after 21 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/opsgenie/incidents/xm97mcnm1tg0
- Citation: Opsgenie, “API v1 outage and degraded performance on outgoing integrations” (2018-02-21 15:35 UTC). Archived by Rewindex: https://rewindex.com/company/opsgenie/incidents/xm97mcnm1tg0 (CC BY 4.0).
- Markdown link: `[Opsgenie: API v1 outage and degraded performance on outgoing integrations (2018-02-21)](https://rewindex.com/company/opsgenie/incidents/xm97mcnm1tg0)`


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Canonical: https://rewindex.com/company/opsgenie/incidents/xm97mcnm1tg0 · Markdown: https://rewindex.com/company/opsgenie/incidents/xm97mcnm1tg0.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/xm97mcnm1tg0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:18:18.674Z