# Opsgenie: Partial outage in ICC sessions due to network problem

> Opsgenie status incident “Partial outage in ICC sessions due to network problem” on 2023-04-06: impact minor (vendor’s label), 23 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/opsgenie/incidents/n2h62tb3ntb5
Last updated: 2023-04-06T15:07:51Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-04-06 14:45 UTC · Resolved: 2023-04-06 15:07 UTC · Duration: 23 min
- Updates: 2 · Affected components: Incident Flow, US - Incident Flow, EU - Incident Flow, Incident Flow
- [Vendor status page: https://stspg.io/vd6dnvdx0thb](https://stspg.io/vd6dnvdx0thb)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Timeline of updates

- **identified** 2023-04-06 14:45 UTC: The problem is related to a misconfiguration on our network causing ICC sessions to fail. We are working on a fix and adjusting our network. Incident flow is continue to work without a problem and there is no data loss. We appreciate your patience as our teams continue with our investigations into the service interruption
- **resolved** 2023-04-06 15:07 UTC: Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.

## Cite this

Status incident (vendor impact label: minor) posted by Opsgenie, started 2023-04-06 14:45 UTC, resolved after 23 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/opsgenie/incidents/n2h62tb3ntb5
- Citation: Opsgenie, “Partial outage in ICC sessions due to network problem” (2023-04-06 14:45 UTC). Archived by Rewindex: https://rewindex.com/company/opsgenie/incidents/n2h62tb3ntb5 (CC BY 4.0).
- Markdown link: `[Opsgenie: Partial outage in ICC sessions due to network problem (2023-04-06)](https://rewindex.com/company/opsgenie/incidents/n2h62tb3ntb5)`


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Canonical: https://rewindex.com/company/opsgenie/incidents/n2h62tb3ntb5 · Markdown: https://rewindex.com/company/opsgenie/incidents/n2h62tb3ntb5.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/n2h62tb3ntb5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:21:49.726Z