# Opsgenie: Reported issues with OEC functionality

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-24 19:55 UTC · Resolved: 2024-09-24 20:54 UTC · Duration: 59 min
- Updates: 5 · Affected components: Outgoing Integration Flow, US - Outgoing Integration Flow, EU - Outgoing Integration Flow, Outgoing Integration Flow
- [Vendor status page: https://stspg.io/ttc13mtq0cnp](https://stspg.io/ttc13mtq0cnp)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Summary

Opsgenie reported a major OEC outage affecting Jira ticket creation and EU/US Outgoing Integration Flow, starting 2024-09-24 19:55 UTC and resolved at 2024-09-24 20:54 UTC (59 min). A routing configuration change sent OEC requests to the wrong service; Opsgenie reverted it and verified endpoints were back online. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-09-24 19:55 UTC: We've been notified that a number of OEC clients have been failing to create Jira tickets. We're currently investigating the issue.
- **investigating** 2024-09-24 19:56 UTC: We are continuing to investigate this issue.
- **identified** 2024-09-24 20:22 UTC: We've identified a recent change that has broken some endpoint routing configurations and caused OEC endpoint requests to be directed to wrong service. We're reverting that change on production at the moment.
- **monitoring** 2024-09-24 20:49 UTC: We reverted the faulty routing configuration change and started getting traffic on OEC endpoints
- **resolved** 2024-09-24 20:54 UTC: We've verified that OEC endpoints are back online.

## Rewindex changes for this incident

- 2024-09-24 19:55 UTC: [Major incident: Reported issues with OEC functionality](https://rewindex.com/change/i1d2dc2bb5e1241.md)


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Canonical: https://rewindex.com/company/opsgenie/incidents/lmkj3cm186cc · Markdown: https://rewindex.com/company/opsgenie/incidents/lmkj3cm186cc.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/lmkj3cm186cc · Generated 2026-10-18T12:33:46.433Z