# Opsgenie: Sign-ups, Product Activation, and Billing not working

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-08-02 13:41 UTC · Resolved: 2023-08-02 15:59 UTC · Duration: 2.3 h
- Updates: 3
- [Vendor status page: https://stspg.io/2k0cy92930r7](https://stspg.io/2k0cy92930r7)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Timeline of updates

- **investigating** 2023-08-02 13:41 UTC: We are investigating an issue with Sign-ups, Product Activation, and Billing that is impacting all of our Cloud Customers. We will provide more details within the next hour.
- **monitoring** 2023-08-02 14:25 UTC: We have identified the root cause of the Sign-ups, Product Activation, and Billing not working and have mitigated the problem. We are now monitoring closely.
- **resolved** 2023-08-02 15:59 UTC: We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored.


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Canonical: https://rewindex.com/company/opsgenie/incidents/j83yk8m91mqs · Markdown: https://rewindex.com/company/opsgenie/incidents/j83yk8m91mqs.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/j83yk8m91mqs · Generated 2026-10-18T12:41:02.924Z