# Opsgenie: We observe some false deduplications of alerts

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-01-10 15:04 UTC · Resolved: 2020-01-11 10:31 UTC · Duration: 19 h
- Updates: 1
- [Vendor status page: https://opsgenie.status.atlassian.com/incidents/hxs8fwq03cr6](https://opsgenie.status.atlassian.com/incidents/hxs8fwq03cr6)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Timeline of updates

- **resolved** 2020-01-11 10:31 UTC: Alert deduplication problem is resolved now. No new alerts are affected due to this problem. Approximately affected alert request ratio is 0.8% during this incident. For alerts created between 9 Jan 2020, 09:01 AM UTC and 10 Jan 2020, 01:15 PM UTC, we have set proper alert aliases to them. This could have caused only one more alert to be created with the same alert alias although there is a "not closed" alert with same alias. Additionally, closing the previous alerts by alias created within the above time range could have been affected for minority of alerts.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/opsgenie/incidents/hxs8fwq03cr6 · Markdown: https://rewindex.com/company/opsgenie/incidents/hxs8fwq03cr6.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/hxs8fwq03cr6 · Generated 2026-10-18T13:53:26.106Z