# Opsgenie: Users are experiencing reCaptcha errors while signing up

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-09-12 02:08 UTC · Resolved: 2024-09-12 03:28 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: EU - Signup, Login & Authorization, Signup, Login & Authorization
- [Vendor status page: https://stspg.io/887xhjygz0mf](https://stspg.io/887xhjygz0mf)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Summary

Opsgenie reported a critical incident preventing successful signup due to reCaptcha errors, affecting EU - Signup, Login & Authorization and Signup, Login & Authorization. It started at 2024-09-12 02:08 UTC and was resolved at 2024-09-12 03:28 UTC, lasting 1 h 20 min; Opsgenie said it identified the root cause but provided no details. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-09-12 02:08 UTC: Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.
- **monitoring** 2024-09-12 02:40 UTC: We have identified the root cause and the issue appears to be resolved.
- **resolved** 2024-09-12 03:28 UTC: This issue has been resolved.

## Rewindex changes for this incident

- 2024-09-12 02:08 UTC: [Critical incident: Users are experiencing reCaptcha errors while signing up](https://rewindex.com/change/i4394bb3cb7d694.md)


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Canonical: https://rewindex.com/company/opsgenie/incidents/dn4qtf32l4tv · Markdown: https://rewindex.com/company/opsgenie/incidents/dn4qtf32l4tv.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/dn4qtf32l4tv · Generated 2026-10-18T09:41:14.421Z