# Opsgenie: Investigating new product purchasing

> Opsgenie status incident “Investigating new product purchasing” on 2024-02-29: impact none (vendor’s label), 1.4 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/opsgenie/incidents/dfg1rqzr34h4
Last updated: 2024-02-29T02:53:17Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-02-29 01:27 UTC · Resolved: 2024-02-29 02:53 UTC · Duration: 1.4 h
- Updates: 2
- [Vendor status page: https://stspg.io/t4tjtyftt57w](https://stspg.io/t4tjtyftt57w)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Timeline of updates

- **investigating** 2024-02-29 01:27 UTC: We are investigating an issue with new product purchasing that is impacting for all products. Customers adding new cloud products may have experienced a long waiting page or an error page after attempting to add a product. We have mitigated the root cause and are working to resolve impact for customers who attempted to add a product during the impact period. We will provide more details within the next hour.
- **resolved** 2024-02-29 02:53 UTC: Between 28th Feb 2024 23:15 UTC to 29th Feb 2024 00:05 UTC, we experienced issue with new product purchasing for all products. All new sign up products have been successfully provision and confirmed issue has been resolved and the service is operating normally.

## Cite this

Status incident (vendor impact label: none) posted by Opsgenie, started 2024-02-29 01:27 UTC, resolved after 1.4 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/opsgenie/incidents/dfg1rqzr34h4
- Citation: Opsgenie, “Investigating new product purchasing” (2024-02-29 01:27 UTC). Archived by Rewindex: https://rewindex.com/company/opsgenie/incidents/dfg1rqzr34h4 (CC BY 4.0).
- Markdown link: `[Opsgenie: Investigating new product purchasing (2024-02-29)](https://rewindex.com/company/opsgenie/incidents/dfg1rqzr34h4)`


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Canonical: https://rewindex.com/company/opsgenie/incidents/dfg1rqzr34h4 · Markdown: https://rewindex.com/company/opsgenie/incidents/dfg1rqzr34h4.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/dfg1rqzr34h4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:39:57.129Z