# Opsgenie: We observe degraded performance on incident timeline functionality

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-28 17:57 UTC · Resolved: 2023-08-28 19:30 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: Incident Flow, US - Incident Flow
- [Vendor status page: https://stspg.io/vy4b2ntywz8m](https://stspg.io/vy4b2ntywz8m)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Timeline of updates

- **investigating** 2023-08-28 17:57 UTC: We observe degraded performance on incident timeline functionality.  We are investigating the issue and we will provide more details within the next hour.
- **identified** 2023-08-28 19:03 UTC: Some misconfiguration caused the incident.  We identified the root cause and reverting the change.
- **monitoring** 2023-08-28 19:10 UTC: The rollback completed successfully and we observed the remediation.  The functionality is fully working now, and we are closely monitoring the system.
- **resolved** 2023-08-28 19:30 UTC: The issue has been resolved completely and all the functionality is fully working now.  The customers experienced some latencies for the entries added to the incident timeline during the incident. However, there is not data loss and all the messages processed successfully.


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Canonical: https://rewindex.com/company/opsgenie/incidents/d77tzfp0jm3m · Markdown: https://rewindex.com/company/opsgenie/incidents/d77tzfp0jm3m.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/d77tzfp0jm3m · Generated 2026-10-18T11:38:49.473Z