# Opsgenie: Delays in Opsgenie, JSM Ops and Compass Ops notifications

> Opsgenie status incident “Delays in Opsgenie, JSM Ops and Compass Ops notifications” on 2025-09-30: impact minor (vendor’s label), 25 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/opsgenie/incidents/c013tgvpfgjq
Last updated: 2025-09-30T14:32:25Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-30 14:07 UTC · Resolved: 2025-09-30 14:32 UTC · Duration: 25 min
- Updates: 4 · Affected components: EU - Voice Notification Delivery, Voice Notification Delivery, EU - Mobile Notification Delivery, Mobile Notification Delivery, EU - SMS Notification Delivery, SMS Notification Delivery, Email Notification Delivery, EU - Email Notification Delivery
- [Vendor status page: https://stspg.io/466m305fqck2](https://stspg.io/466m305fqck2)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Timeline of updates

- **investigating** 2025-09-30 14:07 UTC: We are observing delays in Opsgenie, JSM ops and Compass ops notification flows. No alert has been lost and our team is actively working on it to mitigate the delays. We'll keep you posted with further updates.
- **identified** 2025-09-30 14:09 UTC: We continue to work on resolving the notification delays for Jira Service Management, Opsgenie, and Compass. We have identified the root cause and expect recovery shortly.
- **monitoring** 2025-09-30 14:22 UTC: We have identified the root cause of the notification delay for Opsgenie, JSM Ops and Compass Ops and have mitigated the problem. We are now monitoring closely.
- **resolved** 2025-09-30 14:32 UTC: Between 13:10 UTC to 14:00 UTC, we experienced notification delay for Jira Service Management, Opsgenie, and Compass in only EU-region. The issue has been resolved and the service is operating normally.

## Cite this

Status incident (vendor impact label: minor) posted by Opsgenie, started 2025-09-30 14:07 UTC, resolved after 25 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/opsgenie/incidents/c013tgvpfgjq
- Citation: Opsgenie, “Delays in Opsgenie, JSM Ops and Compass Ops notifications” (2025-09-30 14:07 UTC). Archived by Rewindex: https://rewindex.com/company/opsgenie/incidents/c013tgvpfgjq (CC BY 4.0).
- Markdown link: `[Opsgenie: Delays in Opsgenie, JSM Ops and Compass Ops notifications (2025-09-30)](https://rewindex.com/company/opsgenie/incidents/c013tgvpfgjq)`


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Canonical: https://rewindex.com/company/opsgenie/incidents/c013tgvpfgjq · Markdown: https://rewindex.com/company/opsgenie/incidents/c013tgvpfgjq.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/c013tgvpfgjq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:05:23.701Z