# OpenAI: Issues with login, signup, and ads

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-01 18:46 UTC · Resolved: 2026-10-01 19:39 UTC · Duration: 53 min
- Updates: 5 · Affected components: Login, Ads Manager, Ads API
- [Vendor status page: https://status.openai.com/incidents/01M3WCKTAN41RZ01SBRRTY4AYM](https://status.openai.com/incidents/01M3WCKTAN41RZ01SBRRTY4AYM)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Summary

OpenAI reported a major incident affecting login, signup, and ads from 2026-10-01 18:46 UTC to 2026-10-01 19:39 UTC, lasting 53 min. A mitigation was applied at 19:26 UTC, and all impacted services fully recovered. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-01 18:46 UTC: We are investigating an issue affecting login and signup. We will share further updates as we learn more.
- **investigating** 2026-10-01 19:06 UTC: We are investigating issues affecting login, signup, and ads
- **identified** 2026-10-01 19:17 UTC: We have identified that users are experiencing login issues for the impacted services. We are working on implementing a mitigation.
- **monitoring** 2026-10-01 19:26 UTC: We have applied the mitigation and are monitoring the recovery.
- **resolved** 2026-10-01 19:39 UTC: All impacted services have now fully recovered.

## Rewindex changes for this incident

- 2026-10-01 18:46 UTC: [Major incident: Issues with login, signup, and ads](https://rewindex.com/change/i1c385c7a8191c4.md)


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Canonical: https://rewindex.com/company/openai/incidents/01M3WCKTAN41RZ01SBRRTY4AYM · Markdown: https://rewindex.com/company/openai/incidents/01M3WCKTAN41RZ01SBRRTY4AYM.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01M3WCKTAN41RZ01SBRRTY4AYM · Generated 2026-10-18T10:41:56.704Z