# OpenAI: Users may experience an increase in error rates in Workspace Agents and ChatGPT Work on Web and Mobile

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-27 18:00 UTC · Resolved: 2026-08-27 22:14 UTC · Duration: 4.2 h
- Updates: 4 · Affected components: Agent, ChatGPT Work
- [Vendor status page: https://status.openai.com/incidents/01M1263309PD7VYV8EF95W2M2P](https://status.openai.com/incidents/01M1263309PD7VYV8EF95W2M2P)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Timeline of updates

- **identified** 2026-08-27 18:00 UTC: We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
- **identified** 2026-08-27 18:16 UTC: We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
- **monitoring** 2026-08-27 19:07 UTC: We have applied the mitigation and are monitoring the recovery.
- **resolved** 2026-08-27 22:14 UTC: All impacted services have now fully recovered.


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Canonical: https://rewindex.com/company/openai/incidents/01M1263309PD7VYV8EF95W2M2P · Markdown: https://rewindex.com/company/openai/incidents/01M1263309PD7VYV8EF95W2M2P.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01M1263309PD7VYV8EF95W2M2P · Generated 2026-10-18T11:37:25.474Z