# OpenAI: Unexpected logouts for some ChatGPT web users

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-21 17:57 UTC · Resolved: 2026-08-21 23:15 UTC · Duration: 5.3 h
- Updates: 3 · Affected components: Login
- [Vendor status page: https://status.openai.com/incidents/01M0JXWD740S0Y50DWJZS7SH75](https://status.openai.com/incidents/01M0JXWD740S0Y50DWJZS7SH75)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Timeline of updates

- **investigating** 2026-08-21 19:48 UTC: We’re investigating an issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page.
- **monitoring** 2026-08-21 20:36 UTC: We have applied a mitigation and are seeing recovery from the issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page. We’ll continue monitoring closely to confirm the recovery is sustained.
- **resolved** 2026-08-21 23:15 UTC: The issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page has been resolved.


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Canonical: https://rewindex.com/company/openai/incidents/01M0JXWD740S0Y50DWJZS7SH75 · Markdown: https://rewindex.com/company/openai/incidents/01M0JXWD740S0Y50DWJZS7SH75.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01M0JXWD740S0Y50DWJZS7SH75 · Generated 2026-10-18T12:42:58.544Z