# OpenAI: Elevated errors affecting ChatGPT

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-19 14:49 UTC · Resolved: 2026-07-19 17:05 UTC · Duration: 2.3 h
- Updates: 5 · Affected components: Voice mode, Conversations, Connectors/Apps, ChatGPT Work
- [Vendor status page: https://status.openai.com/incidents/01KXXDNEAKEPRGFM661SBJJAM6](https://status.openai.com/incidents/01KXXDNEAKEPRGFM661SBJJAM6)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Summary

OpenAI reported a major ChatGPT incident affecting conversation loading and continuation, Voice, and Work Mode. It started at 2026-07-19 14:49 UTC and resolved at 2026-07-19 17:05 UTC, lasting 2 h 15 min. OpenAI applied a mitigation and confirmed full recovery; the specific cause was not disclosed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-19 14:49 UTC: Some users are experiencing elevated errors when loading or continuing conversations in ChatGPT. We are investigating.
- **identified** 2026-07-19 15:01 UTC: We have identified the cause of elevated errors affecting ChatGPT conversations, Voice, and Work Mode. We are applying mitigations and monitoring recovery.
- **monitoring** 2026-07-19 15:04 UTC: We have applied the mitigation and are monitoring the recovery.
- **monitoring** 2026-07-19 16:55 UTC: Service has been restored and we are continuing to monitor.
- **resolved** 2026-07-19 17:05 UTC: All impacted services have now fully recovered.

## Rewindex changes for this incident

- 2026-07-19 14:49 UTC: [Major incident: Elevated errors affecting ChatGPT](https://rewindex.com/change/i984c6063578333.md)


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Canonical: https://rewindex.com/company/openai/incidents/01KXXDNEAKEPRGFM661SBJJAM6 · Markdown: https://rewindex.com/company/openai/incidents/01KXXDNEAKEPRGFM661SBJJAM6.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01KXXDNEAKEPRGFM661SBJJAM6 · Generated 2026-10-18T09:59:44.719Z