# OneSignal: Database incident - impacting app IDs starting with e

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-30 08:48 UTC · Resolved: 2026-09-30 09:12 UTC · Duration: 24 min
- Updates: 3 · Affected components: Dashboard / UI, APIs & SDK Endpoints
- [Vendor status page: https://status.onesignal.com/incidents/01M3RSZ5GJ7JF63FMQE8HRT9WD](https://status.onesignal.com/incidents/01M3RSZ5GJ7JF63FMQE8HRT9WD)
- [Company: OneSignal](https://rewindex.com/company/onesignal.md)

## Timeline of updates

- **investigating** 2026-09-30 08:48 UTC: We're investigating the incident
- **monitoring** 2026-09-30 09:07 UTC: We've identified the problem and applied a fix. Traffic is being restored.
- **resolved** 2026-09-30 09:12 UTC: We experienced a database issue that affected our customers. It only impacted apps which IDs start with e. The team has resolved the incident, and traffic is back to normal.


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Canonical: https://rewindex.com/company/onesignal/incidents/01M3RSZ5GJ7JF63FMQE8HRT9WD · Markdown: https://rewindex.com/company/onesignal/incidents/01M3RSZ5GJ7JF63FMQE8HRT9WD.md · JSON: https://rewindex.com/api/v1/companies/onesignal/incidents/01M3RSZ5GJ7JF63FMQE8HRT9WD · Generated 2026-10-19T23:37:23.667Z