# Omni Analytics: Degraded Performance

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-04-09 18:44 UTC · Resolved: 2024-04-10 01:04 UTC · Duration: 6.3 h
- Updates: 5 · Affected components: EastUsa
- [Vendor status page: https://stspg.io/fkb4n0x20cvt](https://stspg.io/fkb4n0x20cvt)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)

## Summary

Omni Analytics reported major degraded performance in EastUsa, with most queries failing to complete. The incident ran from 2024-04-09 18:44 UTC to 2024-04-10 01:04 UTC (6 h 19 min). Queries against a specific database type exhausted memory, repeatedly crashing querying until cancelled; Omni identified a fix for release that day and later marked the incident resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-04-09 18:44 UTC: We are seeing elevated error rates.  Investigating...
- **investigating** 2024-04-09 18:45 UTC: We are continuing to investigate this issue.
- **monitoring** 2024-04-09 19:10 UTC: The application is currently stable and we believe we have identified the cause.
- **monitoring** 2024-04-09 20:00 UTC: From 11:39am to 11:52am Pacific Time the majority of queries run in Omni failed to complete. Our engineers have traced the issue back to a problematic set of queries against a specific database type that overflowed the memory available to our infrastructure, causing our querying system to crash repeatedly until the queries were cancelled. We have identified a fix that will be released today.
- **resolved** 2024-04-10 01:04 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-04-09 18:44 UTC: [Major incident: Degraded Performance](https://rewindex.com/change/i16f2e0fafb0293.md)


---
Canonical: https://rewindex.com/company/omni-analytics/incidents/tr0lnytg9sp6 · Markdown: https://rewindex.com/company/omni-analytics/incidents/tr0lnytg9sp6.md · JSON: https://rewindex.com/api/v1/companies/omni-analytics/incidents/tr0lnytg9sp6 · Generated 2026-10-18T11:44:24.100Z