# Omni Analytics: 500:error accessing pages in Omni

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-11 20:56 UTC · Resolved: 2025-09-11 21:39 UTC · Duration: 44 min
- Updates: 4 · Affected components: Ireland, EastUsa
- [Vendor status page: https://stspg.io/kdpj6tpnwpqr](https://stspg.io/kdpj6tpnwpqr)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)

## Summary

Omni Analytics reported a major outage affecting EastUsa and Ireland, with full-page errors for users of advanced dbt and connection environment features caused by a recent code change. The incident ran from 2025-09-11 20:56 UTC to 2025-09-11 21:39 UTC (43 min); a fast rollback restored normal function by 21:07 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-11 20:56 UTC: Our monitoring picked up a spike in error messages. We are investigating the issue and working on mitigation.
- **identified** 2025-09-11 21:02 UTC: We are in the process of mitigating the errors. Intermittent page errors are still possible until fully rolled out.
- **identified** 2025-09-11 21:07 UTC: Our mitigation has rolled out to affected regions and monitoring shows normal function has been restored. We are continuing to monitor.
- **resolved** 2025-09-11 21:39 UTC: A recent code change caused full page errors to be returned for users of advanced dbt and connection environment features. We initiated a fast rollback to mitigate and are working to prevent similar issues in the future.

## Rewindex changes for this incident

- 2025-09-11 20:56 UTC: [Major incident: 500:error accessing pages in Omni](https://rewindex.com/change/ifc1d990ee02924.md)


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Canonical: https://rewindex.com/company/omni-analytics/incidents/flbxvl3kfggy · Markdown: https://rewindex.com/company/omni-analytics/incidents/flbxvl3kfggy.md · JSON: https://rewindex.com/api/v1/companies/omni-analytics/incidents/flbxvl3kfggy · Generated 2026-10-18T11:44:17.242Z