# Omni Analytics: Scheduled Dashboard Failures [European environment only]

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-17 13:44 UTC · Resolved: 2024-04-17 18:40 UTC · Duration: 4.9 h
- Updates: 4 · Affected components: Ireland
- [Vendor status page: https://stspg.io/jxxl87lc0dw1](https://stspg.io/jxxl87lc0dw1)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)

## Timeline of updates

- **investigating** 2024-04-17 13:44 UTC: Dashboards in the European environment that are scheduled to send as images or PDFs are failing. Downloading dashboards rendered as images or PDF is also impacted. Our team is investigating the issue. The US environment is unaffected.
- **identified** 2024-04-17 15:30 UTC: We have identified the root cause of the issue and a fix is being implemented.
- **monitoring** 2024-04-17 17:35 UTC: A fix has been released and we are monitoring to confirm the results.
- **resolved** 2024-04-17 18:40 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/omni-analytics/incidents/d1mfvq5c0hdc · Markdown: https://rewindex.com/company/omni-analytics/incidents/d1mfvq5c0hdc.md · JSON: https://rewindex.com/api/v1/companies/omni-analytics/incidents/d1mfvq5c0hdc · Generated 2026-10-18T12:21:34.278Z