# Omni Analytics: Slow response times in US Region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-04-29 16:39 UTC · Resolved: 2025-04-29 22:10 UTC · Duration: 5.5 h
- Updates: 4 · Affected components: EastUsa
- [Vendor status page: https://stspg.io/hq7bg07x5qhw](https://stspg.io/hq7bg07x5qhw)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)

## Summary

Omni Analytics reported a major degradation causing slow responses in the US region (EastUsa), from 2025-04-29 16:39 UTC to 2025-04-29 22:10 UTC, lasting 5 h 30 min. A model validation process repeatedly called an inefficient library function, exhausting memory in some US East infrastructure; the deployed fix removed those calls and was validated to resolve the memory exhaustion. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-04-29 16:39 UTC: Users are experiencing slow responses in the US region, our team is investigating.
- **monitoring** 2025-04-29 17:35 UTC: We have mitigated the issue and are monitoring the system.
- **monitoring** 2025-04-29 19:57 UTC: We have identified the root cause of the issue and are implementing a fix.
- **resolved** 2025-04-29 22:10 UTC: A model validation related process triggered repeated calls to an inefficient library function that exhausted memory in a subset of our US East infrastructure. A fix has been deployed that removes calls to the inefficient library function and we have validated it resolves the memory exhaustion.

## Rewindex changes for this incident

- 2025-04-29 16:39 UTC: [Major incident: Slow response times in US Region](https://rewindex.com/change/i6f5ed2f4598e3d.md)


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Canonical: https://rewindex.com/company/omni-analytics/incidents/1d0s13jtxk9h · Markdown: https://rewindex.com/company/omni-analytics/incidents/1d0s13jtxk9h.md · JSON: https://rewindex.com/api/v1/companies/omni-analytics/incidents/1d0s13jtxk9h · Generated 2026-10-18T09:40:38.686Z