# Okta: Custom Domain Email Delivery Issues

> Okta status incident “Custom Domain Email Delivery Issues” on 2025-12-14: impact minor (vendor’s label), -660 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/okta/incidents/I-9868
Last updated: 2025-12-23T14:50:22Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-14 11:00 UTC · Resolved: 2025-12-14 00:00 UTC · Duration: -660 min
- Updates: 1 · Affected components: Cell okta.com:1, Cell okta.com:2, Cell okta.com:3, Cell okta.com:4, Cell okta.com:7, Cell okta.com:9, Cell okta.com:12, Cell oktapreview.com:3, Cell okta.com:14, Core Platform / Core Service
- [Vendor status page: https://status.okta.com/\#incident/a9CWR00000016Ze2AI](https://status.okta.com/#incident/a9CWR00000016Ze2AI)
- [Company: Okta](https://rewindex.com/company/okta.md)

## Timeline of updates

- **resolved** 2025-12-23 14:50 UTC: At 12/14/2025 3:00 AM PT, the Okta Engineering team became aware of an intermittent issue with email being sent through  Custom Email Domains. This is affecting customers in US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 7,  EMEA Cell 9, US Cell 12, US Cell 14, US Preview 3. Our team is actively investigating this issue and working with our third-party vendor to address the issue. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

## Cite this

Status incident (vendor impact label: minor) posted by Okta, started 2025-12-14 11:00 UTC, resolved after -660 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/okta/incidents/I-9868
- Citation: Okta, “Custom Domain Email Delivery Issues” (2025-12-14 11:00 UTC). Archived by Rewindex: https://rewindex.com/company/okta/incidents/I-9868 (CC BY 4.0).
- Markdown link: `[Okta: Custom Domain Email Delivery Issues (2025-12-14)](https://rewindex.com/company/okta/incidents/I-9868)`


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Canonical: https://rewindex.com/company/okta/incidents/I-9868 · Markdown: https://rewindex.com/company/okta/incidents/I-9868.md · JSON: https://rewindex.com/api/v1/companies/okta/incidents/I-9868 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:55:10.796Z