# Okta: Certain users are unable to access their Okta domain.

> Okta status incident “Certain users are unable to access their Okta domain.” on 2025-08-18: impact major (vendor’s label), -666 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/okta/incidents/I-9493
Last updated: 2025-08-25T20:39:27Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-18 11:06 UTC · Resolved: 2025-08-18 00:00 UTC · Duration: -666 min
- Updates: 1 · Affected components: Core Platform / Third Party
- [Vendor status page: https://status.okta.com/\#incident/a9CKZ000000sXz12AE](https://status.okta.com/#incident/a9CKZ000000sXz12AE)
- [Company: Okta](https://rewindex.com/company/okta.md)

## Timeline of updates

- **resolved** 2025-08-25 20:39 UTC: At 8/18/2025 5:00 AM PT, the  team became aware of an issue with connectivity to our Core Platform service affecting some customers.  During this time, users may be experiencing intermittent issues within our system. Our team is actively investigating this issue and  to mitigate the issue. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

## Rewindex changes for this incident

- 2025-08-18 11:06 UTC: [Major incident: Certain users are unable to access their Okta domain.](https://rewindex.com/change/iec6be5d4223e7c.md)

## Cite this

Status incident (vendor impact label: major) posted by Okta, started 2025-08-18 11:06 UTC, resolved after -666 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/okta/incidents/I-9493
- Citation: Okta, “Certain users are unable to access their Okta domain.” (2025-08-18 11:06 UTC). Archived by Rewindex: https://rewindex.com/company/okta/incidents/I-9493 (CC BY 4.0).
- Markdown link: `[Okta: Certain users are unable to access their Okta domain. (2025-08-18)](https://rewindex.com/company/okta/incidents/I-9493)`


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Canonical: https://rewindex.com/company/okta/incidents/I-9493 · Markdown: https://rewindex.com/company/okta/incidents/I-9493.md · JSON: https://rewindex.com/api/v1/companies/okta/incidents/I-9493 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:46:14.695Z