# Okta: Users that should be auto-activated are set in a 'pending action' status.

> Okta status incident “Users that should be auto-activated are set in a 'pending action' status.” on 2025-07-22: impact major (vendor’s label), -1080 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/okta/incidents/I-9447
Last updated: 2025-07-30T00:03:37Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-22 18:00 UTC · Resolved: 2025-07-22 00:00 UTC · Duration: -1080 min
- Updates: 1 · Affected components: Cell okta-emea.com:1, Cell okta.com:1, Cell okta.com:2, Cell okta.com:3, Cell okta.com:4, Cell okta.com:6, Cell okta.com:7, Cell oktapreview.com:1, Cell oktapreview.com:2, Cell okta.com:8, Cell okta.com:9, Cell okta.com:11, Cell okta.com:12, Cell oktapreview.com:3, Cell okta.com:14, Cell okta.com:16, Cell okta.com:17, Core Platform / Core Service
- [Vendor status page: https://status.okta.com/\#incident/a9CKZ0000011DwJ2AU](https://status.okta.com/#incident/a9CKZ0000011DwJ2AU)
- [Company: Okta](https://rewindex.com/company/okta.md)

## Timeline of updates

- **resolved** 2025-07-30 00:03 UTC: At 7/22/2025 11:30 AM PT, the Core Identity team became aware of an issue with authentication to our Core Platform service affecting customers in US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, US Cell 7, APJ Cell 1, EMEA Cell 9, US Cell 11, US Cell 12, US Cell 14, JP Cell 16, US Preview 1, EMEA Preview 2, US Preview 3, EMEA Cell 1. During this time, admins may notice some users that should be auto-activated stuck in 'Pending User Action' status.  Our team is actively investigating this issue.  We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

## Rewindex changes for this incident

- 2025-07-22 18:00 UTC: [Major incident: Users that should be auto-activated are set in a 'pending action' status.](https://rewindex.com/change/i79ba435446320a.md)

## Cite this

Status incident (vendor impact label: major) posted by Okta, started 2025-07-22 18:00 UTC, resolved after -1080 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/okta/incidents/I-9447
- Citation: Okta, “Users that should be auto-activated are set in a 'pending action' status.” (2025-07-22 18:00 UTC). Archived by Rewindex: https://rewindex.com/company/okta/incidents/I-9447 (CC BY 4.0).
- Markdown link: `[Okta: Users that should be auto-activated are set in a 'pending action' status. (2025-07-22)](https://rewindex.com/company/okta/incidents/I-9447)`


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Canonical: https://rewindex.com/company/okta/incidents/I-9447 · Markdown: https://rewindex.com/company/okta/incidents/I-9447.md · JSON: https://rewindex.com/api/v1/companies/okta/incidents/I-9447 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:18:04.880Z