# Okta: Issue with a downstream email provider

> Okta status incident “Issue with a downstream email provider” on 2025-04-23: impact major (vendor’s label), 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/okta/incidents/I-9288
Last updated: 2025-04-30T16:47:04Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-04-23 20:55 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 1 · Affected components: Cell okta-emea.com:1, Cell okta.com:1, Cell okta.com:2, Cell okta.com:3, Cell okta.com:4, Cell okta.com:6, Cell okta.com:7, Cell oktapreview.com:1, Cell oktapreview.com:2, Cell okta.com:8, Cell okta.com:9, Cell okta.com:11, Cell okta.com:12, Cell oktapreview.com:3, Cell okta.com:14, Cell okta.com:16, Cell okta.com:17, Third Party
- [Vendor status page: https://status.okta.com/\#incident/a9CKZ000000oLkp2AE](https://status.okta.com/#incident/a9CKZ000000oLkp2AE)
- [Company: Okta](https://rewindex.com/company/okta.md)

## Timeline of updates

- **resolved** 2025-04-30 16:47 UTC: Okta Engineering became aware of an issue with a downstream email provider. Customers may experience errors with MFA Emails, password reset, and user activation.

## Rewindex changes for this incident

- 2025-04-23 20:55 UTC: [Major incident: Issue with a downstream email provider](https://rewindex.com/change/ibcfdc070b09436.md)

## Cite this

Status incident (vendor impact label: major) posted by Okta, started 2025-04-23 20:55 UTC, not resolved, 1 update(s).

- Canonical URL: https://rewindex.com/company/okta/incidents/I-9288
- Citation: Okta, “Issue with a downstream email provider” (2025-04-23 20:55 UTC). Archived by Rewindex: https://rewindex.com/company/okta/incidents/I-9288 (CC BY 4.0).
- Markdown link: `[Okta: Issue with a downstream email provider (2025-04-23)](https://rewindex.com/company/okta/incidents/I-9288)`


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Canonical: https://rewindex.com/company/okta/incidents/I-9288 · Markdown: https://rewindex.com/company/okta/incidents/I-9288.md · JSON: https://rewindex.com/api/v1/companies/okta/incidents/I-9288 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:18:09.468Z