# npm: Issue connecting to website and registry

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-05 09:02 UTC · Resolved: 2025-12-05 09:42 UTC · Duration: 40 min
- Updates: 3 · Affected components: Security Audit, Package search, Replication Feed, Package publishing, Package installation, www.npmjs.com website
- [Vendor status page: https://stspg.io/t0nl12lpj8g6](https://stspg.io/t0nl12lpj8g6)
- [Company: npm](https://rewindex.com/company/npm.md)

## Part of an outage event

- [Cloudflare outage, Dec 5, 2025: 46 vendors, 46 incidents](https://rewindex.com/events/2025-12-05-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +16 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>18 vendors, 18 blamed Cloudflare<br/>Unbounce, Expo, GitLab +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Cloudflare<br/>Klaviyo"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed Cloudflare<br/>Bitrise, Sigma Computing"]:::blames
  root --> later
  me["npm (this incident)<br/>posted +16 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-12-05 09:02 UTC: We are currently investigating this issue.
- **monitoring** 2025-12-05 09:17 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-12-05 09:42 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-05 09:02 UTC: [Major incident: Issue connecting to website and registry](https://rewindex.com/change/i3029d06b783d0d.md)


---
Canonical: https://rewindex.com/company/npm/incidents/bptmjs4rmx8q · Markdown: https://rewindex.com/company/npm/incidents/bptmjs4rmx8q.md · JSON: https://rewindex.com/api/v1/companies/npm/incidents/bptmjs4rmx8q · Generated 2026-10-20T02:20:28.351Z