# npm: Tarball and package pages outage

> npm status incident “Tarball and package pages outage” on 2017-05-08: impact minor (vendor’s label), 28 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/npm/incidents/909w6xxh3b9f
Last updated: 2017-05-08T21:18:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-05-08 20:50 UTC · Resolved: 2017-05-08 21:18 UTC · Duration: 28 min
- Updates: 1
- [Vendor status page: https://status.npmjs.org/incidents/909w6xxh3b9f](https://status.npmjs.org/incidents/909w6xxh3b9f)
- [Company: npm](https://rewindex.com/company/npm.md)

## Timeline of updates

- **resolved** 2017-05-08 21:18 UTC: We have identified the outage to be caused by one of our package servers' TLS terminator shutting down due to a misconfiguration. In addition to this, that service did not restart properly, causing need for human intervention. We are taking steps to fix the configuration that caused the incident and add more detailed monitoring.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by npm, started 2017-05-08 20:50 UTC, resolved after 28 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/npm/incidents/909w6xxh3b9f
- Citation: npm, “Tarball and package pages outage” (2017-05-08 20:50 UTC). Archived by Rewindex: https://rewindex.com/company/npm/incidents/909w6xxh3b9f (CC BY 4.0).
- Markdown link: `[npm: Tarball and package pages outage (2017-05-08)](https://rewindex.com/company/npm/incidents/909w6xxh3b9f)`


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Canonical: https://rewindex.com/company/npm/incidents/909w6xxh3b9f · Markdown: https://rewindex.com/company/npm/incidents/909w6xxh3b9f.md · JSON: https://rewindex.com/api/v1/companies/npm/incidents/909w6xxh3b9f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:03:05.979Z