# NordLayer: Connectivity issues with VPN servers in Brazil

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-11-22 12:58 UTC · Resolved: 2022-11-22 14:56 UTC · Duration: 2.0 h
- Updates: 4 · Affected components: Dedicated Servers, Private Gateways (Servers with dedicated IPs)
- [Vendor status page: https://stspg.io/74tlfw8b66rl](https://stspg.io/74tlfw8b66rl)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Summary

NordLayer reported a major outage involving connectivity issues with dedicated VPN servers in Brazil, affecting Dedicated Servers and Private Gateways (Servers with dedicated IPs). It started at 2022-11-22 12:58 UTC and was resolved at 2022-11-22 14:56 UTC, lasting 1 h 57 min. The service provider implemented a fix, and NordLayer reported no further connectivity issues. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-11-22 12:58 UTC: We are seeing elevated levels of connectivity issues with dedicated VPN servers in Brazil. Our sys-admins are already investigating the issue.
- **identified** 2022-11-22 13:25 UTC: Our service provider is aware of the issue and is currently working on a fix.
- **monitoring** 2022-11-22 14:15 UTC: A fix has been implemented by the service provider and we are monitoring the results.
- **resolved** 2022-11-22 14:56 UTC: No further connectivity issues have been detected - the problem is now resolved.

## Rewindex changes for this incident

- 2022-11-22 12:58 UTC: [Major incident: Connectivity issues with VPN servers in Brazil](https://rewindex.com/change/ibccf633b8acaee.md)


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Canonical: https://rewindex.com/company/nordlayer/incidents/w6yg03cr6s4d · Markdown: https://rewindex.com/company/nordlayer/incidents/w6yg03cr6s4d.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/w6yg03cr6s4d · Generated 2026-10-18T12:41:47.589Z