# NordLayer: Elevated levels of sign-in errors and increased system latency

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-11-10 11:45 UTC · Resolved: 2021-11-10 14:00 UTC · Duration: 2.2 h
- Updates: 5 · Affected components: Infrastructure services - Application API, Private Gateways (Servers with dedicated IPs), User interfaces - cp.nordlayer.com, Infrastructure services - Authentication API
- [Vendor status page: https://stspg.io/n19zdtlfl6qj](https://stspg.io/n19zdtlfl6qj)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Timeline of updates

- **investigating** 2021-11-10 11:45 UTC: We are currently seeing elevated levels of sign-in errors and increased system latency. Users might experience issues logging into NordLayer applications and cp.nordlayer.com. Engineering team has identified the issue and is working on it.
- **investigating** 2021-11-10 12:00 UTC: We are continuing to investigate this issue.
- **identified** 2021-11-10 12:08 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2021-11-10 12:21 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2021-11-10 14:00 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/nordlayer/incidents/snz1rxv9152v · Markdown: https://rewindex.com/company/nordlayer/incidents/snz1rxv9152v.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/snz1rxv9152v · Generated 2026-10-18T10:34:39.999Z